Privacy Policy

HOPE + FRENCHIE – ONLINE SECURITY, PRIVACY + COOKIE POLICY

Hope and Frenchie Limited (“us”, or “we”) are the “data controller” in respect of your personal information. This privacy notice sets out the basis on which any of your personal information we collect from you or third parties, or that you provide to us, will be processed by us.

Please read the following carefully to understand our practices regarding your personal information and how it will be treated.

1. HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU

We collect and process personal information when you:

  • visit our website (including when registering on our site, leaving any reviews or comments, or filling in forms on our site, such as when you sign up for newsletters);

  • purchase any products from our website;

  • contact us via customer service or request information from us in any other way;

  • participate in our customer satisfaction surveys or other market research; and

  • communicate with us via social networking websites, 3rd party apps or similar technologies.

2.WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU

We may collect and process the following personal information about you:

Submitted Information

We may collect and process the following personal information about you which you provide to us:

  • contact details (such as your name, address, email address and telephone number);

  • demographic information (such as age and/or other information that may identify you as an individual);

  • password and other authentication information;

  • responses to any customer satisfaction surveys or market research (unless these are provided anonymously);

  • financial and credit card information; and

  • your marketing preferences

Additional information

We will collect and store you purchase history with us. If you contact us with a complaint or query, we may keep a record of any phone number used to contact our customer service as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.

If we run events, we may photograph, record or film onsite activities in which case you may be filmed, photographed or recorded as part of any such activities.

When you visit our website and other digital properties, we may also collect information from you automatically, for example using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device to determine, among other things:

  • information about your device, operating system and IP address;

  • your login information;

  • browser type and version;

  • information about your visit, including URL, clickstream (i.e. your journey to, through and from our site), length of visits to certain pages, and page interaction information.

You can find more information about the individual cookies we use and the purposes for which we use them in our Cookie Policy.

3. PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION

We may process your personal information for the following purposes:

  • to provide you with the information, products and services you have requested and send you marketing and advertising materials;

  • to authenticate your access to our website and other digital properties;

  • for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to distinguish you from other users (for example to remember your log-in details);

  • to monitor your use of our website and other digital properties to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;

  • to provide customer support and ensure we provide a good level of customer service;

  • to tailor any marketing or advertising so that it is more relevant to you;

  • to notify you of any changes to our services;

  • to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location);

  • if you are filmed, photographed or recorded as part of any onsite activities at an event that we run, your image or likeness may be used in promotional material, in print, online and on broadcast television;

  • for security and fraud prevention;

  • to ensure that our website and digital properties are safe and secure; and

  • to comply with applicable laws and regulations.

We may also match personal information that you provide to us directly with other information about you obtained from or held by third party sources (such as social media platforms). This may include your contact details, demographic data, your social media interactions, preferences, shopping habits, interests, geographic location and age or age range. We may use this personal information to tailor and show advertisements more relevant to you either on our website or on third party websites (including social media platforms).

4. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:

  • Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.

  • Our legitimate business interests: Where it is necessary for us to understand our customers and promote our services provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can create new services and improve the profile of our brands.

  • Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.

  • Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

5. WHERE WE STORE YOUR PERSONAL INFORMATION

We retain personal data in an identifiable format for the least amount of time necessary to fulfill our legal or regulatory obligations and for our business purposes. We may retain personal data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law.

If your account is deleted, we may take steps to mask personal data and other information, but we reserve our ability to retain and access the data for so long as required to comply with applicable laws. We will continue to use and disclose such personal data in accordance with this privacy policy.

6. SECURITY AND PASSWORDS

You must keep your password and any other authentication information for our website and other digital properties confidential. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will always ensure we do our best to protect your personal information, we cannot guarantee the security of your information transmitted during your use of our website and other digital properties.

7. DISCLOSING YOUR INFORMATION

We may share your personal information with our suppliers, business partners and service providers, where they are helping us to market and advertise our services as well as providing our services to you.

We may disclose your personal information to other third parties in the following cases:

  • for the purposes of research, evaluation, and analysis;

  • in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;

  • if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets;

  • if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request; or

  • to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

8. YOUR RIGHTS

You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please contact us using the contact details below.

You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us so that we can investigate, and hopefully resolve, your concerns.

Our website and other digital properties may, from time to time, contain links to and from third party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third party privacy notices before you submit any personal information to these websites or services.

9. CHANGES TO THIS PRIVACY NOTICE

We may change this privacy notice at any time. The new privacy notice will be displayed on our website and in the applicable digital property.

10. CONTACT US

Questions and comments regarding this privacy notice should be sent to hello@hopeandfrenchie.com.

Our registered offices are located at 47 High Street, Barnet, Herts, EN5 5UW

Cookies

This cookie policy explains what cookies are and how Hope and Frenchie Limited (“we,” “us” or “our”) uses them on www.hopeandfrenchie.com (our “site” or “website”). We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used.

By using our site you are agreeing that we can use cookies in accordance with this policy.

What are cookies?

Cookies are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a website. Cookies can be recognized by the website that downloaded them or other websites that use the same cookies. This helps websites know if the browsing device has visited them before.

What are cookies used for?

Cookies do a lot of different jobs, like helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

What types of cookies are used by Hope + Frenchie?

The types of cookies used on our site can generally be put into one of the following categories: strictly necessary, analytics, functionality, advertising, and social media. You can find out more about each of the cookie categories below.

Strictly Necessary Cookies

  • These cookies are essential to make our website work. They enable you to move around the site and use its features. Without these cookies, services that are necessary for you to be able to use our site such as accessing secure areas cannot be provided.

Analytics Cookies

  • These cookies collect information about how people are using our website, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is grouped together with information from other people’s use of our site on an anonymous basis. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.

Functionality Cookies

  • These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name and language choice or country selection.

Advertising Cookies

  • These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertising partners. This means after you have been to our site you may see some advertisements about our services elsewhere on the Internet.

Social Media Cookies

  • In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our website may contain tools or applications that are linked to third party social media service providers such as Facebook, Twitter or Google+. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s website for further details about how they use cookies.

How long will cookies stay on my browsing Device?

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.

First and third-party cookies

“First party cookies” are cookies that belong to us and that we place on your device. “Third-party cookies” are cookies that another party places on your browsing device when you visit our site.

Third parties setting cookies from our website will be providing a service to us or a function of the site but we do not always control how third party cookies are used. You should check the third party’s website for more information about how they use cookies.

How to manage cookies from this website

You can usually use the browser you are viewing this website through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the website and other parts of the website may also not work properly.

More information on how to change your browser cookie settings can be found at www.allaboutcookies.org.

Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver website advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu.

Changes

Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes.

Questions

If you have any questions about this cookie policy, please contact us by email at hello@hopeandfrenchie.com.